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"Canon provided a unique solution to address Swiss Post International Singapore's problems that were affecting cost, productivity and efficiency." Ong Kok Wee, Operations Manager

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Swiss Post Delivered Better Services to its Clients by Adopting Canon Solution to Increase the Productivity of Printing Chinese Fonts

Overview:
  • Customer Name
    • Swiss Post International Singapore
"Canon provided a unique solution to address Swiss Post International Singapore's problems that were affecting cost, productivity and efficiency."
 
Ong Kok Wee
Operations Manager
Swiss Post International Singapore


Business Overview

Swiss Post International Singapore offers the ideal service to meet any international mail requirements, both today and in future. Swiss Post International:

  • Provides customers around the world with individual and personal support, with its own local companies in the key
    markets.
  • Offers high-quality products and attractive all-round solutions in the mail sector, based on success-oriented partnerships.
  • Profitably combines know-how in local markets with experience of global networks.
  • Relies on a solid mix of its own companies abroad, a proven network partner-ships and alliances plus consolidation of good relations with other postal companies.
  • Is continuously investing in staff training to ensure lasting high quality and comprehensive know-how within the company.

Swiss Post International Singapore is the headquarters for its Asian Units with subsidiaries in Hong Kong and Malaysia. The Singapore office serves as a hub for the three Asian units. Their customers include publishers, financial institutions, large commercial printers, loyalty program specialists and many more.

The Challenge

Printing Chinese Fonts
Swiss Post International Singapore's existing high-speed 65 pages per minute printers were unable to cope with the complexity of their print jobs when it comes to printing of customer forms in Chinese fonts.

Most of the time, documents in English would print at the maximum capacity of the existing printer, but when it came to printing of Chinese fonts on forms for customers, the print speed would drop to only 8% of its capacity at about 5 pages per min. This reduced their productivity and efficiency tremendously.

Messy Cartridge System
Swiss Post International Singapore's existing printers adopted a cartridge system that leaked often, despite frequent servicing. This greatly inconvenienced the staff, as they had to call for servicing to specially clean the printers for up to 4 times a month.

As Swiss Post International Singapore's nature of business is extremely time sensitive, they cannot afford to have any delays. These delays may tarnish the image of the business and subsequently result in lots of business as well.

High Fax Cost
Swiss Post International Singapore's clients are not only limited to that of Singapore. They often service overseas clients as well. A lot of business comes from these overseas clients so correspondence is essential in order to effect changes in print jobs. Before adopting their present Canon Solution, Swiss Post International Singapore often liaised with their overseas customers via fax. This resulted in high overseas fax charges.

The Solution

"Canon provided a unique solution to address Swiss Post International Singapore's problems that were affecting cost, productivity and efficiency," said Mr Ong Kok Wee, Operations Manager of Swiss Post International Singapore.

With Canon's iR 105 Canon multifunctional printer and it's external network printer server, large print jobs are quickly processed. Swiss Post International Singapore found that printing of Chinese fonts is now a breeze. A job that used to take 45 minutes to process now only took a fraction of the time.

Leaking toner is now a problem of the past, Canon's iR 105 toner bottle is designed for quick and clean replacement and can be changed while the machine is running for non-stop productivity!

To further address their needs, an iRC 2570 colour multi-functional device was also proposed because of its ability to print consistent colour documents for proofing purposes as well as its ability to reduce fax cost. This is done by scanning the hardcopy documents into a digital format and then forward it as an email to the recipient.

The Results

iR 105 with external network printer server helped in:

  • Faster processing time for large print jobs
  • Faster print out for documents with Chinese font
  • Quick and clean replacement of toner for non-stop productivity
  • Significant reduction in overseas fax costs