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"Canon DR9080C scanner's reliability, performance and ease of use have helped DPEX confidently handle the increasing volume of paper work and improved business at the same time." Robert Rawcliffe, Operations Director

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DPEX Doubled Productivity with Canon DR9080C Document Scanner


Overview:
  • Customer Name
    • DPEX Worldwide Express Pte Ltd (Singapore)
“Canon DR9080C scanner’s reliability, performance and ease of use have helped DPEX confidently handle the increasing volume of paper work and improved business at the same time.”
 
Robert Rawcliffe
Operations Director
DPEX Worldwide Express Pte Ltd


Business Overview

DPEX Worldwide Express Pte Ltd is an international express company that provides the business community with fast, reliable and secure door-to-door express delivery to over 180 countries and territories worldwide. Considered the 5th largest express company in the Asia region, DPEX has over 155 locations in the region, 8000 collections each working day across Asia, 1800 employees working for DPEX network offices and more than 32,000 customers. Its extensive use of technology throughout the network provides efficiency, security and “track ability” to ensure that they exceed customers' expectations by the highest standards of service quality through professionalism and commitment. Today, DPEX enjoys a high brand profile ranking top 5 in most Asia countries.

The Challenge

As one of the leading players in the competitive express services industry, DPEX is continually looking for ways to improve its service level and cost structure as well as to increase productivity. Previously DPEX used an older Canon desktop scanner and a multi function machine to scan its consignment notes (connotes).

However, the volume of connotes increased as the company grew rapidly. To cope with the increased volume of connotes to be scanned daily, the company started to look for a faster and better high-volume scanning solution. Accurate and speedy capture of relevant details such as the consignment details, proof of delivery, especially the bar code of the connotes, was crucial because it act as a back up in the event the hardcopies are destroyed.

DPEX narrowed down their search to Canon’s award-winning DR-9080C after the I.T. team identified it to meet the production scanning needs of DPEX.

The Solution

Using the Canon DR9080C scanner, DPEX staff scan their daily connotes at a high speed of 90 pages per minute in duplex mode. The advanced on-board JPEG compression technology and new CIS line sensors of the scanner enabled high scanning speed which reduced the scanning time of over 3000 connotes from a day to half a day, thus doubling the staff’s productivity! This accommodates DPEX’s average volume of over 66,000 connotes received in a month.

“Canon DR 9080C Scanner has shown versatility and reliability to meet DPEX’s requirements to capture its key connotes data without the loss of consistency or quality,” said Mr. Derek Lee, Group CEO, Pericom Imaging (S) Pte Ltd. “It is perfectly suited to meet the growing needs of industries and professions faced with the increased demand to convert huge amount of paper data into knowledge management.”

The scan quality of wrinkled documents is also improved, thanks to both the scanner sensor’s dual light configuration and a platen roller that holds documents firmly against the sensor.

Canon DR9080C scanner’s ultrasonic double feed detector also senses gap between overlapping pages to prevent documents from being fed together. Papers of various thickness and size are scanned in a single batch without misfeed or jam thus ensuring a smooth and efficient high volume operation.

“An integrated and efficient processing system for our connotes is critical to our success in today’s increasingly competitive industry,” said Mr. Robert Rawcliffe, Operations Director, DPEX Worldwide Express Pte Ltd. “Canon DR9080C scanner’s reliability, performance and ease of use have helped DPEX confidently handle the increasing volume of paper work and improved business at the same time. We expect to achieve even better productivity, information security and customer service as we continue to grow rapidly.”

The Results

  • High speed scanning doubled productivity and throughput
  • Reduced man-hours to scan documents leads to better allocation of time
  • Reduced jams improved processing capacity
  • Scanned document and images are securely stored in the system and backed up periodically in the server