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"Proofing, which used to take two days by courier, is now instantaneous as the imagePRESS C1 delivers quality print on the spot," Joseph Tan, Production Manager

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Yamagata Speed Up Its Proofing Process To Delight Its Customers

Overview:
  • Customer Name
    • Yamagata (Singapore) Pte Ltd
"Proofing, which used to take two days by courier, is now instantaneous as the imagePRESS C1 delivers quality print on the spot."
 

Joseph Tan
Production Manager
Yamagata (Singapore) Pte Ltd


Business Overview

Yamagata (Singapore) Pte Ltd is a wholly-owned subsidiary of Yamagata Corporation, a global company headquartered in Yokohama, Japan, and which produces close to 15 million manuals every month.

First set up as Printelligence Pte Ltd in 1989 to support its head office clientele in the region, Yamagata Singapore has since grown into a successful one-stop shop for creation of high-quality content and production services.

Yamagata Singapore is renowned for its worldwide excellence, and enlists state-of-the-art production facilities and digital technology to bridge the gap between Man and Machine - no effort is spared when it comes to details and effective communication.

Backed by a team of skilled professionals, the company is committed to serving the needs of its clients both in Singapore and overseas. Some of the services provided are:

3D Animation / Simulation
Content Management
Desktop Publishing
Distribution
Flash Animation
Graphic Design
Content Localisation
Manuals (Paper/Electronic)
Multimedia Production
Printing (Offset/Digital)
Technical Illustration
Technical Writing
Translation
Variable Data Content Creation Web Design


The Challenge

As a creator of various professional-looking brochures and manuals, Yamagata's production department is constantly busy at work with the creation of artwork and content for the brochures and manuals of its huge clientele in the corporate sector. Before these brochures and manuals go into offset printing, Yamagata would deliver printed copies of the final artwork to their clients to sign off for approval.

Cost of Courier
"In the days before implementing Canon solution, Yamagata would send about 20 of such jobs a month to a third party color proofing company where professionally created artworks of manuals, magazines and brochures are printed for clients'''' approval," said Joseph Tan, production manager of Yamagata.

"The process is costly as softcopies of the printed files are first couriered to the proofing company for color printing and subsequently couriered back to Yamagata. For twenty jobs, this works out to approximately $320 per month. It is our aim to streamline this cost," Joseph explained.

Long Turnaround Time
"Besides the high cost of courier, the turnaround time of tvo days would lead to long waiting time for our clients, which can be stressful in situations of tight deadlines. In order to better satisfy clients' needs, Yamagata needs to improve its turnaround time. The world is getting more competitive and nowadays, customers demand faster response time. We need to keep up with the customers' needs to keep them happy.'

The Solution

Yamagata found the answer in Canon's imagePRESS C1, an elite printer that yields print quality close to that of commercial printers. It does this by optimizing the special characteristic of the melting point of the toner according to the glossiness of the media. This evens out the glossiness of the paper surface without relying on the amount of toner used to create print quality that is close to that of the original images created. With this ability, Yamagata is able print their proofing documents in-house. This eliminated outsource proofing and hence the company saved $320 per month.

"In addition, the pursuit to improve customer service through faster response time to clients is realized. Proofing, which used to take two days by courier, is now instantaneous as the imagePRESS C1 delivers quality print on the spot," Joseph added.

Since the imagePRESS C1 is able to par its print quality with that of commercial printers, it is also used to print documents such as name cards, staff guide books and proposals to portray Yamagata's professional image.

"The Canon imagePRESS C1 has served us well in terms of cost savings on monthly courier. Most importantly, we are able to respond faster to our clients, which gives us an edge in our business," Joseph concluded.

The Results

  • Canon's imagePRESS C1 is able to yield print quality dose to that of commercial printers
  • In-house printing eliminated courier cost which resulted in a monthly savings of $320
  • In-house printing of proofing materials helped Yamagata to respond faster to customers